All online order returns, refunds and exchanges must be made through our returns process through our customer service.  Contact us via email: lovecoastgifts@gmail.com

OR

you can give us a call  at (800) 674-8643.  

HOW TO RETURN OR EXCHANGE AN ITEM

1. To begin the returns process, please send an email to our customer service  vasiloffp@gmail.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund. 
2. As soon as we receive the request, we will provide feedback within the next 24-48 hours.
3. If the order qualifies as approved for return/refund due to defect or incorrect item,  we will send you a return label to your email address. 
4. Package your return using the return label from our customer service and drop off at a UPS facility. You need to use the return label sent by our customer service. Do not send returns to the original address.
5. You will be notified when your return has been received. Once received, we can do one of the following options:
   • We can refund your original form of payment in 3-5 business days.
   • We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will send a replacement.

We charge a 30% restocking fee for custom design items.